We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy outlines how we collect, use, process, and secure your personal data when you interact with our platform and software solutions.
### 2.1 Information We Collect
We collect information that you directly provide to us, as well as automated tracking data:
* Personal Data: Name, email address, physical billing address, telephone number, and business details provided during registration or checkout.
* Payment Information: Payment methods, credit/debit card tokens, or payment identifiers. All live payment fields are securely processed and tokenized by our third-party payment aggregators (e.g., Razorpay / Stripe); we do not directly store raw card numbers on our servers.
* Technical Logs: IP address, browser type, operating system, and activity logs mapping your interaction with our software.
### 2.2 How We Use Your Data
We utilize the collected data for the following essential business purposes:
* To provision, maintain, and deliver our software products and IT services.
* To process subscription transactions, generate invoices, and handle automated renewals.
* To provide responsive customer support and troubleshoot technical bugs.
* To fulfill legal, tax, and compliance mandates (such as cross-border trade logs or eFIRC processing).
### 2.3 Data Storage and Retention Balance
* Your data is stored securely using industry-standard cloud encryption services.
* We retain your personal data only as long as necessary to fulfill the operational requirements of your active subscription, or to comply with statutory legal and accounting retention laws.
### 2.4 Data Sharing Restrictions
* We do not sell, trade, or rent your personal information to third parties.
* Your data is shared only with verified, secure third-party processing integrations (such as payment gateways, hosting providers, and customer communication suites) required to run the service.
### 2.5 Your Privacy Rights
Depending on your location (such as under GDPR or local privacy acts), you have the right to access, correct, update, or request the deletion of your personal data. To exercise these rights, please contact our support desk at the email provided below.
